The Customer Success Specialist supports direct ship retail customers such as grocery, drug, convenience, value, mass and other retail channels and distributors that sell HARIBO products. This role oversees all operational aspects of assigned account(s) including order management, order fulfillment, shipment tracking, resolving freight claims, and Order To Cash Flow Process (also known as O2C). Located on-site at the HARIBO of America corporate headquarters in Rosemont, Illinois. As a member of our Customer Success Specialist team, within our supply chain organization, you will partner with internal teams including Supply Chain, Logistics, Sales, and Marketing. The Customer Success Specialist works cross-functionally with internal and external stakeholders to fill customer purchase orders in full and deliver orders on time.
The ideal Customer Success Specialist will have a Bachelor's Degree plus 3+ years of experience in customer account management, inside sales, supply chain, or logistics experience supporting internal and external customers.
Responsibilities:
- Provide status of HARIBO product orders to retail customers, distributor partners, and broker partners in grocery, drug, convenience, value, mass, and other retail channels that sell HARIBO product
- Support and resolve inquires related to order status and tracking shipments for retail customers
- Develop and maintain partnerships as the liaison between HARIBO, brokers, and 3rd party logistics providers
- Respond to warehouse and logistics carrier inquires, track orders through to delivery
- Resolve freight claims
- Utilize SAP and Power BI reporting to view inventory and order history
- Identify and resolve issues affecting overall service to retail, broker, and distributor customers
- Coordinate with retail customers, broker partners, and distributors regarding transportation needs
Qualifications
- Bachelor's Degree in Business, Supply Chain, or other field
- 3+ years of experience in customer account management, supply chain, or inside sales support
- Previous ERP, Enterprise Resource Platform, experience is required ( preferably SAP )
Preferred Qualifications:
- Working knowledge of SAP S4-HANA is strongly preferred
- Prior experience working specifically in the CPG / Consumer Packaged Goods industry within a customer success, supply chain, logistics, or similar corporate support role
Skills:
- Demonstrated customer service skills, business-to-business customer relationships
- Demonstrated proficiency in MS Office including Word, PowerPoint, and Excel
- Strong written and verbal communication skills
- Ability to work cross-functionally with internal and external stakeholders
HARIBO of America, Inc. is an Equal Employment Opportunity Employer and maintains a Drug-Free Workplace. Employment at HARIBO of America, Inc. is subject to post offer, pre-employment drug testing. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, including protected veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. HARIBO also prohibits harassment of applicants or employees based on any of these protected categories. It is also HARIBO’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
HARIBO is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation to assist with completing the electronic application, please contact the location for which you are applying and ask to speak with the human resources representative or email careers-us@Haribo.com.
